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Left Bank Solutions Helps Callfinity to Expand Contact Center Systems

 
November 28, 2007



Left Bank's Monet Workforce Management System has been chosen by Callfinity (News - Alert) as their certified and approved WFM solution to meet the forecasting and scheduling needs of existing and prospective customers.


Charles Ciarlo, president and CEO of Left Bank expressed his company’s excitement and delight at this win. He noted that this partnership furthers their continuing commitment to provide their partners the very best workforce management solution offering to their customers. With Monet WFM, premier call center technology providers like Callfinity can easily embed and integrate Monet WFM with their existing solutions.

“We’re excited to introduce the Monet workforce management solution to our customer base,” said Jeff Valentine, president & CEO of Callfinity in a statement.

Valentine indicated that Callfinity clients can now choose Left Bank as their pre-integrated, best of breed scheduling and workforce management system when implementing any or all modules in their call center suite.

Both companies intend to launch a joint-effort marketing campaign informing their respective customers about the announcement starting immediately.

Callfinity's suite of products boasts a multimodal ACD platform for queuing and routing inbound telephone calls, chat sessions, emails, and faxes to call center agents; a modular IVR system for automated assistance and web services support; a voice and screen recording system for quality management and training; a complete CRM system designed for use in contact centers; and an automated outbound dialer module with predictive, progressive, and automatic dialing capabilities.

Callfinity provides telecommunications software and systems to enterprises and service providers.

Left Bank Solutions is a global provider of workforce optimization solutions for small- and medium-sized contact centers.

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Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.

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